2026 notes: Things have changed a lot since then

Customer journey

I’ve been working with a cartoonist in order draw up a simple customer journey and here it is!

This started out as a very scrappy set of sketches on my remarkable idea of having a storyboard for a user story.

It's been a 2-month process to boil it down to this simple customer journey, but the result is far better than I was hoping for. 😊

Fig 1.: Title page

The artworks here are provided by the very talented artist wilustrador. I found and contracted him using fiverr. The cost for the work was about 500-600 USD/EUR. I’m really happy with the result as it brings the whole idea to life.